How can we help?
The UrusPro help centre collects step-by-step guides for homestay owners and rental landlords in Malaysia: connecting your Airbnb calendar, setting seasonal prices, registering tenants and monthly bills, recording payments and receipts, inviting staff, and managing account settings. Each guide explains what the system does and what it does not.
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Calendar and channels
Pricing
Long-term rentals
Payments and documents
- Record manual payments and issue receipts
- Upload a logo and signature for invoices
- Turn on online payments with Billplz or CHIP
- Set your organisation's payment methods and tax
- Approve or reject payment proofs
- Manage your UrusPro subscription
- Record expenses and bill a house's costs
- Books: money in, money out and profit and loss
- Transactions: every sum of money in and out
Operations and team
- Invite staff and vendors, and what they see
- Run the operations agent and set it to run itself
- Connect TTLock locks and generate entry codes
- Read reports and export them as CSV
- Manage cleaning and maintenance tasks
- Set up checklists for tasks
- Find vendors in the directory
- Set booking automation for a unit
- Schedule viewings for prospects
Listings and units
Guest content
Coupons and campaigns
Owners and settlements
Account and settings
Performance and customers
When something happens
- Rent is late. What should a landlord do?
- A new tenant is moving in. What do you prepare?
- A tenant is moving out. How do you handle the deposit?
- A tenant reports damage. What is the order of work?
- The tenancy is ending. Renew or raise the rent?
- When and how should you inspect the property?
- The tenant disputes your deposit deductions
- How do you pick contractors for a rental?
- How do you screen a tenant before accepting?